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Trust FAQ

How long does Niyra keep my data?

Active accounts: indefinite until you delete. Conversations, memories, records, and OAuth tokens persist as long as your account is active. Deleted accounts: data removed within 30 days; some encrypted backups roll off over 90 days.

Can I export everything?

Yes. Settings → Export creates a zip with: all conversations (Markdown), all memories (JSON), all records (CSV by type), uploaded files (originals), and OAuth integration list (provider only, no tokens).

What does Niyra share with LLM providers?

Only what's needed to answer your message: conversation history (truncated to fit context window), tool definitions, current message. Anthropic + OpenAI are bound by their data-handling terms — we use Anthropic's enterprise tier when available.

Do you sell my data?

No. We're a paid SaaS; the revenue model is subscription, not data resale.

How does memory work, exactly?

When you tell Niyra something worth remembering (a preference, a person, a date), she extracts a structured memory and saves it to pgvector. Memories are scoped to your user ID and retrieved by semantic search when relevant. You can see, edit, or delete every memory from the Memories panel.

GDPR / CCPA?

We honor data subject requests under both. Email hi@niyra.ai for access, correction, or erasure requests. Response within 30 days.

HIPAA, SOC 2, ISO 27001?

Not certified yet. Roadmap: SOC 2 Type I within 6 months of public launch. HIPAA in scope if there's enterprise demand; today, don't use Niyra for protected health information.

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